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Shipping & Returns

Shipping & Returns

Please note:

  1. This webshop does not deliver to USA/Canada. Orders for these countries need to be made through our North America store.
  2. This webshop does not deliver to the UK. These orders need to be made through Create & Craft, our exclusive partner in the UK.

How much does shipping cost?

Shipping costs are currently based on your location and calculated at the shopping basket.

How long does it take to get my order?

Orders are usually processed within 24 hours of being received, weekdays. Orders received on Friday, Saturday and Sunday will normally ship on Monday.

Orders are sent by Royal Mail International Tracked & Signed, which aims to deliver in Europe within 3-5 days and worldwide within 5-7 days. Shipments are trackable and details will be provided.

With your promotional offers, what is your free shipping limit and where do you ship?

Please be aware that some countries may charge you import duties, additional taxes, customs fees and/or brokerage fees upon delivery. These fees are your responsibility. We have no control over these charges, and can’t predict what they may be. Customs fees and policies are different from country to country, and change periodically. Please consult your local customs office for more information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates.  

 

Countries listed below are included in Free shipping promotions:

 Albania

Andorra

Australia

Austria

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia (FYROM)

Malaysia

Malta

Moldova

Monaco

Montenegro

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

San Marino

Serbia

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

Thailand

Ukraine

United Kingdom (UK)

United States

Vatican City (Holy See)

 

Minimum order value for free shipping:

 United States - $24.99

Canada - $49.99

UK - £49.99

AU - $84.99

All other countries listed above - €49.99

 

Can I return an item?

Please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with your order please contact us within 30 days of receipt of your product. New, unopened items purchased from our online store can also be returned. 

To return an order, please contact our customer service via email at help@chameleonpens.com. We will work with you to issue a Return Authorisation Number.  This RA# must be included with your returned shipment.

This does not affect your statutory rights.