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Shipping & Returns

Shipping & Returns

Please note:

  1. This webshop does not deliver to USA/Canada. Orders for these countries need to be made through our North America store.
  2. This webshop does not deliver to the UK. These orders need to be made through Create & Craft, our exclusive partner in the UK.

How much does shipping cost?

Shipping costs are currently based on your location and calculated at the shopping basket.

How long does it take to get my order?

Orders are usually processed within 24 hours of being received, weekdays. Orders received on Friday, Saturday and Sunday will normally ship on Monday.

Orders are sent by Royal Mail International Tracked & Signed, which aims to deliver in Europe within 3-5 days and worldwide within 5-7 days. Shipments are trackable and details will be provided.

Can I return an item?

Please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with your order please contact us within 30 days of receipt of your product. New, unopened items purchased from our online store can also be returned. 

To return an order, please contact our customer service via email at We will work with you to issue a Return Authorisation Number.  This RA# must be included with your returned shipment.

This does not affect your statutory rights.